PRIVACY & SECURITY POLICY
Bank-grade 256-bit SSL encryption, GDPR compliance, and strict client confidentiality.
1. CLIENT CONFIDENTIALITY & ZERO-DATA RESALE
At Neonelle, your personal data and ordering information are treated with the highest tier of confidentiality. We do not sell, rent, monetize, or disclose your personal data to third-party data brokers or marketing syndicates.
2. 256-BIT SSL ENCRYPTED PAYMENT PROCESSING
All financial transactions are conducted through PCI-DSS Level 1 certified payment gateways (Shopify Payments, Stripe, Apple Pay, PayPal). Your credit card details and CVV security codes are encrypted via 256-bit SSL and are never stored on our local servers.
3. INFORMATION WE COLLECT
We only collect information essential to delivering your order and providing VIP concierge service:
- Contact & Delivery Details: Name, shipping address, email, and phone number for courier tracking SMS.
- Order Archive: Size selection, colorway editions, and invoice history.
- Device & Session Data: Browser type, currency preference, and IP address for fraud prevention.
4. GDPR & CCPA COMPLIANCE RIGHTS
In full accordance with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), you retain full rights to request access, rectification, or total deletion of your stored customer records at any time by emailing concierge@neonelle.store.