FREQUENTLY ASKED QUESTIONS
Everything you need to know about charging, fit profiles, international express dispatch, and our 30-day runway guarantee.
Neonelle boots are engineered true to US standard women's sizing with a comfort memory-foam arch insole. Due to the pointed runway toe silhouette, if you are between sizes or have a wider foot profile, we recommend ordering one size up for optimal comfort.
Every pair features a high-efficiency concealed power system delivering 8 to 10 hours of continuous high-luminance illumination on a single charge. Recharging is simple using the included dual USB-C fast cable (full charge in 90 minutes).
Yes. The illuminated contour piping and internal battery pack are IPX4 water-resistant and protected against rain, drink spills, and outdoor festival dust. (Note: Do not fully submerge in deep water).
We provide Complimentary Worldwide Express Delivery on all orders. Express delivery takes 2 to 4 business days. Every order is dispatched inside our signature matte-black magnetic collector vault box with velvet interior lining.
We offer a 100% risk-free 30-day trial. If your size isn't absolute perfection or you wish to exchange colorways, our VIP Concierge arranges prepaid return labels and priority exchanges immediately.
Yes! With our 2-Pair Duo Set (15% OFF) and 3-Pair Squad Vault (25% OFF), you can customize individual colorways and shoe sizes for each pair separately.
STILL HAVE QUESTIONS?
Our concierge stylists are available 24/7 to assist with sizing consultations and delivery rush requests.